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Masterclass Omnichannel Customer Experience
Part 1: 09:00-11:45
Part 2: 12:30-14:30
Part 3: 15:00-17:00
This hands-on masterclass in Omni-Channel Customer Experience is designed for anyone looking to improve and optimise their customer experience strategy.
Develop New Skills
Learn how to use various tools and techniques to better understand your customers and deliver the best possible experience, in order to build loyalty.
Find out how to implement a successful customer experience transformation, as well as how to measure the results.
Learn From The Best
Learn from best practice across sectors and across channels - online, retail, mobile.
You will learn
Master customer experience fundamentals
Get to grips with the tools and techniques available
Gain customer insight using voice of the customer activities
Master key analytical foundations
Learn powerful customer engagement strategies
Learn how to implement customer experience transformation effectively
Find out how to measure the effectiveness of customer experience change
Learn from global case studies and best practices
About Christina Ionnidis
Christina Ioannidis is an internationally recognized, speaker, trainer and entrepreneur. She is the Chief Engagement Officer of Aquitude, an engagement consultancy, which works with corporations to engage with their main stakeholders – their employees and their customers. She is, also, the Business and Digital Master-trainer of Aquitude.