KEYNOTE: "Bloody Hell! The Convergence of Customer Experience, the Future, and my British Mum"
12.05.2020 09:05:00 12.05.2020 10:00:00
Look at all the research you’re encountering around you. Whether it’s coming from your own sources of customer feedback or third-party research firms, there is one thing that customers care about and that is their experience. And too often than not, we are failing to meet our customers’ basic expectations. Perhaps even worse, we continue to look at new channels and platforms as bright shiny objects that we layer onto already terrible experiences. We often also forget that every time an organization delivers a superior experience, customers expect that experience or better. Enter Georgina Jane Barber, aka my Mum. There are three things you should know about my Mum: 1) She is a brash British woman, 2) she believes she is always right, and 3) if she isn’t happy about something, then the world knows about it. It’s for all of these reasons that over the last 35 years she has provided many of the greatest lessons us marketers, designers, and strategists can use each and every day within our organizations.
Michael Barber is the Senior Vice President, Chief Creative Officer at Godfrey. He began his career at Mighty Interactive, the digital shop founded by Jay Baer. Mighty was one of the first agencies to leverage the future email behemoth ExactTarget, ultimately helping the organization develop its ad agency offering before it was acquired by Salesforce for $2.5 billion. Michael went on to lead strategy and planning at Sitewire, Nomadic Agency, and COHN, before founding his own consultancy, barber&hewitt. In 2018, barber&hewitt joined Godfrey, one of the largest US-based B2B agencies, and was named one of Marketo’s Fearless 50, which recognizes the top marketers around the globe driving bold, fearless, marketing and digital transformation.His work has been featured in The New York Times, The Wall Street Journal, and Forbes. This work has been awarded numerous industry awards, but more importantly has driven successes including the most effective and cost-efficient campaign in the history of a Fortune 500 company, a 160x return on ad spend, and 10 million earned media impressions within the first month of a new product launch.Outside of Godfrey, Michael hones his unhealthy obsessions with donuts, cold brew, planes, BMWs, the Arizona Wildcats, and his two Westies, McDoogle and Bowie.
Michael Barber
SVP, Chief Creative Officer
Godfrey
Michael Barber is the Senior Vice President, Chief Creative Officer at Godfrey. He began his career at Mighty Interactive, the digital shop founded by Jay Baer. Mighty was one of the first agencies to leverage the future email behemoth ExactTarget, ultimately helping the organization develop its ad agency offering before it was acquired by Salesforce for $2.5 billion. Michael went on to lead strategy and planning at Sitewire, Nomadic Agency, and COHN, before founding his own consultancy, barber&hewitt. In 2018, barber&hewitt joined Godfrey, one of the largest US-based B2B agencies, and was named one of Marketo’s Fearless 50, which recognizes the top marketers around the globe driving bold, fearless, marketing and digital transformation.His work has been featured in The New York Times, The Wall Street Journal, and Forbes. This work has been awarded numerous industry awards, but more importantly has driven successes including the most effective and cost-efficient campaign in the history of a Fortune 500 company, a 160x return on ad spend, and 10 million earned media impressions within the first month of a new product launch.Outside of Godfrey, Michael hones his unhealthy obsessions with donuts, cold brew, planes, BMWs, the Arizona Wildcats, and his two Westies, McDoogle and Bowie.